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info icon Your MPRN or 'Meter Point Reference Number' is an 11-digit number which is associated with your meter and is printed on your current electricity bills. If you are a keypad customer, your KPN or 'Keypad Premise Number' is the 19-digit number you currently use to top up your meter.
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Government support with energy costs

SUPPORT FOR DOMESTIC ENERGY COSTS

It has been well publicised that the cost of energy is rising globally, which will be of concern to many households. To combat this, HM Government has announced substantial measures of financial support for every household across the UK.

Energy Price Guarantee (EPG)

The Energy Price Guarantee limits the unit price of gas and electricity between 1 October 2022 and 31 March 2023. In Northern Ireland the scheme launched on 1 November, with savings for October’s energy use backdated in bills from November.

This Energy Price Guarantee has been automatically applied to your bill, meaning you do not need to contact us or take any further action. For customers on pre-payment meters, the Energy Price Guarantee has been automatically applied to the rate you pay for each unit of energy at the same rate as for all other customers, so the money you put on the meter will last longer than would otherwise have been the case this winter.

Under the scheme, every Click Energy domestic tariff has been discounted by 19.908 pence per kWh (ex. VAT). The EPG will run until 31 March 2023, with a Government-led review underway to consider more targeted support for households after this period.

Details of how this is applies to our tariffs can be found here.  

Energy Bills Support Scheme (EBSS)

Domestic households in Northern Ireland will also receive £400 credit through the Energy Bills Support Scheme.

As with the Energy Price Guarantee, customers should note that the Energy Bills Support Scheme will also be issued automatically - therefore you do not need to contact us to claim the £400.

Click Energy continues to work with HM Government and the Northern Ireland Utility Regulator to roll this scheme out to households as soon as possible. All Bill Pay and Keypad customers will be updated in due course.

 

For more information on Government support with the cost of living, please visit gov.uk/helpforhouseholds

 

ENERGY SUPPORT FOR NON-DOMESTIC CUSTOMERS

Businesses and other non-domestic customers, such as those in the voluntary and public sectors, will be supported this winter through HM Government’s Energy Bill Relief Scheme. This will be applied to energy usage until 31st March 2023 and backdated to 1st October 2022, ensuring support in Northern Ireland will be comparable to the scheme being rolled out in Great Britain.

Energy Bill Relief Scheme (EBRS)

As with the domestic support schemes, the Energy Bill Relief Scheme for non-domestic customers will also be issued automatically, meaning you do not need to contact us to receive your discount. Discounts will be applied subject to the UK Government’s eligibility criteria.

Those on fixed rate contacts agreed on or after 1st December 2021, variable contracts and day-ahead contracts are all eligible for support under Energy Bill Relief Scheme. Those on fixed rate contracts signed before 1st December 2021 would not have been exposed to recent inflation of wholesale prices and are therefore ineligible for support under the scheme.

The level of support will be determined on a case-by-case basis using a Government-issued formula. This will be reassessed each month as it is possible for your eligibility to change during the course of the scheme depending on your contract.

The reduction in your bill will be calculated by comparing the estimated wholesale portion of the unit price to a baseline ‘government supported price’ of 21.10p/kWh, which is lower than projected wholesale prices this winter. In the case of variable and day-ahead contracts, a maximum discount of 34.5p/kWh applies, subject to a floor price of 21.10 p/kWh. Those on day-ahead contracts considering switching to fixed rate contracts are advised to get in touch.

The Energy Bill Relief Scheme will be reviewed in three months’ time to inform decisions on future support after March 2023.

Exclusions: The scheme is intended to be broadly applied but there may be very limited exclusions, for example businesses that use gas or electricity for the purpose of generating power they are selling back into the grid, such as power stations, pumped hydro or grid-level battery storage.

Further information can be found at GOV.UK

Treating fraudulent cases

If, in connection with the Energy Bill Relief Scheme, a customer has acted dishonestly, provided materially misleading information, or failed to take proper measures to prevent or report actual or anticipated fraud or corruption this will be treated with a zero tolerance approach.

If you believe that you are not eligible for support, or that there was an error with the support you have received, it is imperative that you contact Click Energy immediately.

 

WE ARE HERE TO HELP

We encourage our entire customer base to contact us directly if you are having any issues related to the services we provide. Our dedicated team are available online, on the phone and via social media to make it as easy as possible to engage with us if you require any assistance. 

We are open Monday to Friday from 8am-8pm and Saturday from 9am-4pm. 

You can get in touch with us directly through: 

Freephone 0800 1 070 732 

Live Chat on our website 

Email chat@clickenergyni.com

Facebook @clickenergyelectricity 

Twitter @clickenergychat