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MPRN or KPN Number
info icon Your MPRN or 'Meter Point Reference Number' is an 11-digit number which is associated with your meter and is printed on your current electricity bills. If you are a keypad customer, your KPN or 'Keypad Premise Number' is the 19-digit number you currently use to top up your meter.
info icon Your MPRN or 'Meter Point Reference Number' is an 11-digit number which is associated with your meter and is printed on your current electricity bills. If you are a keypad customer, your KPN or 'Keypad Premise Number' is the 19-digit number you currently use to top up your meter.
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info icon This section Only needs to be filled in if someone has given you a referral code to switch to Click Energy, If you don’t have one, just leave this section blank and continue to next page
info icon This section Only needs to be filled in if someone has given you a referral code to switch to Click Energy, If you don’t have one, just leave this section blank and continue to next page
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Our Guides

Here’s a list of publications and guides that cover everything from our Codes of Practice and Customers Service Charter to our Terms & Conditions.

The documents are free to download and keep. You’ll need the free Adobe Reader software on your computer to do this. If you don’t have this software, you can download it here

Customer Service Charter

At Click Energy we want happy customers.  If you're not happy, we're not happy.  You can find out more about our commitment to you by downloading this document or contact us on our Freephone number 0800 1 070 732.

How to read your meter

Download this simple guide that explains how to read your meter.

Sales and Marketing

This simple guide will state ClickEnergy’s commitment to how we will carry out our Sales & Marketing.  You can find out more by downloading the document or contact us on our Freephone number 0800 1 070 732

ClickEnergy Sales Checklist

At ClickEnergy we want to ensure that you know exactly what you are signing up to.  To give you peace of mind all our sales teams will go through a sales checklist to make sure you fully understand our products and services.

You can find out more by downloading this document or contact us on our Freephone number 0800 1 070 732.

Terms & Conditions

The boring admin stuff.  You can find out more by downloading the document or contact us on our Freephone number 0800 1 070 732.

Additional Charges

At ClickEnergy we are all about being up front and transparent.  So here is a list of the additional charges we may apply.

You can find out more by downloading the document or contact us on our Freephone number 0800 1 070 732.

Deemed Contracts

You can find out more by downloading the document or contact us on our Freephone number 0800 1 070 732

EU Consumer Checklist

The boring admin stuff!  In order to improve the access to relevant and complete information for consumers, the European Commission has introduced the European Energy Consumer Checklist.  The checklist is a collection of questions and subsequent answers which provide clear, concise and practical information to consumers concerning their rights in relation to the energy sector.

The Utility Regulator and Consumer Council Northern Ireland have produced responses to the questions outlined in the Checklist for relevance to Northern Ireland consumers.

You can find out more by downloading this document or contact us on our Freephone number 0800 1 070 732.

Privacy Policy

Important admin stuff about your privacy.  You can find out more by downloading the document or contact us on our Freephone number 0800 1 070 732.

Cookie Policy

What happens when you visit our website?  You can find out more by downloading the document or contact us on our Freephone number 0800 1 070 732.

Keypad 24-Hour Instant Saver Key Terms

You can find out more about your tariff by downloading the key terms document or by contacting us on our Freephone number 0800 1 070 732.

Bill Pay 24-Hour Instant Saver Key Terms

You can find out more about your tariff by downloading the key terms document or by contacting us on our Freephone number 0800 1 070 732.

Bill Pay 24-Hour Big Birthday Tariff

You can find out more about your tariff by downloading the key terms document or by contacting us on our Freephone number 0800 1 070 732. 

Here to help

We have created a new booklet with information and support to help our customers during COVID-19. Check it out here.