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info icon Your MPRN or 'Meter Point Reference Number' is an 11-digit number which is associated with your meter and is printed on your current electricity bills. If you are a keypad customer, your KPN or 'Keypad Premise Number' is the 19-digit number you currently use to top up your meter.
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Our Guides

Here’s a list of publications and guides that cover everything from our Codes of Practice and Customer Service Charter to our Terms & Conditions.

The documents are free to download and keep. You’ll need the free Adobe Reader software on your computer to do this. If you don’t have this software, you can download it here. 

Click Challenges T&Cs can be found here.

Customer Service Charter

At Click Energy we want happy customers.  If you're not happy, we're not happy.  You can find out more about our commitment to you by downloading this document or contact us on our Freephone number 0800 1 070 732.

Consumer Energy Charter

Click below to read the Consumer Energy Charter by Consumer Council and Utility Regulator.

Domestic Consumer Energy Charter

Small Business Energy Charter

How to read your meter

Download this simple guide that explains how to read your meter.

Sales and Marketing

This simple guide will state ClickEnergy’s commitment to how we will carry out our Sales & Marketing.  You can find out more by downloading the document or contact us on our Freephone number 0800 1 070 732

ClickEnergy Sales Checklist

At ClickEnergy we want to ensure that you know exactly what you are signing up to.  To give you peace of mind all our sales teams will go through a sales checklist to make sure you fully understand our products and services.

You can find out more by downloading this document or contact us on our Freephone number 0800 1 070 732.

Terms & Conditions

The boring admin stuff.  You can find out more by downloading the document or contact us on our Freephone number 0800 1 070 732.

Additional Charges

At ClickEnergy we are all about being up front and transparent.  So here is a list of the additional charges we may apply.

You can find out more by downloading the document or contact us on our Freephone number 0800 1 070 732.

Deemed Contracts

You can find out more by downloading the document or contact us on our Freephone number 0800 1 070 732

EU Consumer Checklist

The boring admin stuff!  In order to improve the access to relevant and complete information for consumers, the European Commission has introduced the European Energy Consumer Checklist.  The checklist is a collection of questions and subsequent answers which provide clear, concise and practical information to consumers concerning their rights in relation to the energy sector.

The Utility Regulator and Consumer Council Northern Ireland have produced responses to the questions outlined in the Checklist for relevance to Northern Ireland consumers.

You can find out more by downloading this document or contact us on our Freephone number 0800 1 070 732.

Privacy Policy

Important admin stuff about your privacy.  You can find out more by downloading the document or contact us on our Freephone number 0800 1 070 732.

Cookie Policy

What happens when you visit our website?  You can find out more by downloading the document or contact us on our Freephone number 0800 1 070 732.

Modern Slavery and Human Trafficking Statement

You can find out more about our commitment by downloading this document or contact us on our Freephone number 0800 1 070 732.

Section 172 Statement

As required under Section 172 of the Companies Act 2006, our directors consider the interests of stakeholders, the long-term impact of decisions, and the company’s broader responsibilities.
 
Our Section 172 statement outlines how these duties have shaped key decisions throughout the year. Read the full statement here for more details.

Keypad 24-Hour Fixed Saver Key Terms

You can find out more about your tariff by downloading the key terms document or by contacting us on our Freephone number 0800 1 070 732.

 

Keypad 24-Hour Super Saver Key Terms

You can find out more about your tariff by downloading the key terms document or by contacting us on our Freephone number 0800 1 070 732.

Keypad 24-Hour Digital Saver Key Terms

You can find out more about your tariff by downloading the key terms document or by contacting us on our Freephone number 0800 1 070 732.

Keypad 24-Hour 1 Year Discount Key Terms

You can find out more about your tariff by downloading the key terms document or by contacting us on our Freephone number 0800 1 070 732.

Keypad 24-Hour Instant Saver Key Terms

You can find out more about your tariff by downloading the key terms document or by contacting us on our Freephone number 0800 1 070 732.

Keypad 24-Hour Pure Saver Tariff Key Terms

You can find out more about your tariff by downloading the key terms document or by contacting us on our Freephone number 0800 1 070 732.
 

 

Keypad 24-hour Round The Clock Tariff

You can find out more about your tariff by downloading the key terms document or by contacting us on our Freephone number 0800 1 070 732.

Keypad Economy 7 Saver

You can find out more about your tariff by downloading the key terms document or by contacting us on our Freephone number 0800 1 070 732.

Keypad Twilight Tariff

You can find out more about your tariff by downloading the key terms document or by contacting us on our Freephone number 0800 1 070 732.

Bill Pay 24 Hour Fixed Saver Key Terms

You can find out more about your tariff by downloading the key terms document or by contacting us on our Freephone number 0800 1 070 732.

Bill Pay 24-Hour Super Saver Key Terms

You can find out more about your tariff by downloading the key terms document or by contacting us on our Freephone number 0800 1 070 732.

Bill Pay 24-Hour 1 Year Discount Key Terms

You can find out more about your tariff by downloading the key terms document or by contacting us on our Freephone number 0800 1 070 732.

Bill Pay 24-Hour 2 Year Discount Key Terms

You can find out more about your tariff by downloading the key terms document or by contacting us on our Freephone number 0800 1 070 732.

Bill Pay 24-Hour Instant Saver Key Terms

You can find out more about your tariff by downloading the key terms document or by contacting us on our Freephone number 0800 1 070 732.

Bill Pay 24-Hour Big Birthday Tariff

You can find out more about your tariff by downloading the key terms document or by contacting us on our Freephone number 0800 1 070 732. 

Bill Pay 24 - Hour Pure Saver Tariff Key Terms

You can find out more about your tariff by downloading the key terms document or by contacting us on our Freephone number 0800 1 070 732.

Bill Pay 24-Hour Round The Clock Tariff

You can find out more about your tariff by downloading the key terms document or by contacting us on our Freephone number 0800 1 070 732.

Bill Pay Economy 7 Saver

You can find out more about your tariff by downloading the key terms document or by contacting us on our Freephone number 0800 1 070 732.

Bill Pay Twilight Tariff

You can find out more about your tariff by downloading the key terms document or by contacting us on our Freephone number 0800 1 070 732.

Bill Pay Eco Dreamer Key Terms

You can find out more about your tariff by downloading the key terms document or by contacting us on our Freephone number 0800 1 070 732.

Here to help

We have created a new booklet with information and support to help our customers during the winter period. Check it out here.

FAB 5-0 Key Terms

Key Terms for £50 FREE electricity

1. £20 free credit upon switchover.

2. £30 free credit upon 12-month anniversary.

3. Available to new customers i.e. those who sign up on or after 08 October 2020.

4. The Big Birthday Tariff and the Eco Dreamer tariff are excluded from this credit. All other existing tariffs are included.

5. Eligibility end date - 28th February 2021