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info icon Your MPRN or 'Meter Point Reference Number' is an 11-digit number which is associated with your meter and is printed on your current electricity bills. If you are a keypad customer, your KPN or 'Keypad Premise Number' is the 19-digit number you currently use to top up your meter.
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  • Commercial Tariff & Guides

Commercial Tariff & Guides

 

Here’s a list of publications and guides that cover everything from our Commercial Codes of Practice and Customers Service Charter to our Terms & Conditions.

The documents are free to download and keep. You’ll need the free Adobe Reader software on your computer to do this. If you don’t have this software, you can download it here.

 

Commercial Terms & Conditions

Please read our Terms & Conditions. You can find out more by downloading the document or email us on business@clickenergyni.com

Commercial Code of Practice on Complaints Handling

This simple free guide is available to all and will help you identify the best way to contact us if you‘re not happy with the commercial products and services from ClickEnergy and want to make a complaint. 

You can find out more by downloading the document or email us on business@clickenergyni.com

Commercial Code of Practice on the Efficient use of Electricity

This simple guide will help you think about ways you use energy at home and how you could potentially spend less with ClickEnergy and therefore save.

There are plenty of quick wins that you can do right now such as switching off the TV at the wall or turning down your thermostat by 1oC.

Please read our Terms & Conditions. You can find out more by downloading the document or email us on business@clickenergyni.com

Commercial Code of Practice on the Payment of Bills

This simple guide will help keep your account looking good.  If this is proving difficult give us a shout straight away and we’ll have a chat and see how best we can help you.  If you do get into difficulties we have lots of ways to get you back on track.

You can find out more by downloading the document or email us on business@clickenergyni.com

Code of Practice on Provision of Services for persons who are of Pensionable Age or Disabled or Chronically Sick

This free simple guide will help you understand our commitment to customers who are of pensionable age, disabled or chronically sick.

Please read our Terms & Conditions. You can find out more by downloading the document or email us on business@clickenergyni.com

Commercial Code of Practice for Prepayment Meter Customers

This simple guide will help you understand the 'Pay As You Go' Click Energy service.

You can find out more by downloading the document or email us on business@clickenergyni.com

EU Consumer Checklist

The admin stuff!  In order to improve the access to relevant and complete information for consumers, the European Commission has introduced the European Energy Consumer Checklist.  The checklist is a collection of questions and subsequent answers which provide clear, concise and practical information to consumers concerning their rights in relation to the energy sector.

The Utility Regulator and Consumer Council Northern Ireland have produced responses to the questions outlined in the Checklist for relevance to Northern Ireland consumers.

You can find out more by downloading this document or contact us on our Freephone number 0800 1 070 732.

Commercial Sales Checklist

At ClickEnergy we want to ensure that you know exactly what you are signing up to.  To give you peace of mind all our sales teams will go through a sales checklist to make sure you fully understand our products and services.

You can find out more by downloading the document or email us on business@clickenergyni.com

Additional Charges

At ClickEnergy we are all about being up front and transparent.  So here is a list of the additonal charges we may apply.

You can find out more by downloading the document or email us on business@clickenergyni.com